Ziax

A dialogue platform for the development of voice and text chatbots with artificial intelligence
Cut your call center costs up to 50%

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We offer the platform which can help you to create AI voice and text chatbots.

Ziax capabilities:

Automation of the first line customer support

Ziax discovers the customer's issues and solves it without human assistance.

Service tasks processing

Ziax is able to switch on/off services, authorize clients and etc.

Customer consultations

Ziax can provide to a customer the order status, suggest the nearest office address, clarify the balance, etc.

Text channels

The Ziax module is integrated with Viber, Telegram, social networks, widgets on the site and various chats.

We can deploy the platform for developing voice and text Ziax on any cloud.

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Machine Learning

The Ziax uses machine learning to understand person’s speech. Using knowledge of the subject area and natural language, the robot monitors the context of the dialogue and understands the interlocutor’s intent and also withdraw the data that is embedded in the interlocutor’s phrase. The robot uses a context-intent model. This model is similar to work of the human brain.

 ZiaxFlow

The only Russian chatbot creation system which allow to monitor the context, withdraw and normalize the data.

The system contains all functions to achieve the maximum result of bot.

Features

Ziax can exactly determine the person’s intent as it monitors the context of the dialogue.

You can educate the robot fast because it has context-intent model and the Web interface for robot education.

One robot can serve telephone and text channels simultaneously.

The system makes outgoing calls and receives incoming calls.

API allows us to integrate with any systems (CRM, ERP).

Extracting a lot of parameters from a person’s phrase and normalizing these parameters for working with API.

Possibility to setup on-premise.

Comprehensive robot analysis report.

Multichannel System

Ziax can work with telephone and text channels. There is no needn’t to create different robots for each channel. Create once. Customize any time you need. IP ATC, VK, Facebook, Viber, Telegram.

Why should you choose Ziax

Ziax can automize up to 50% all incoming and outgoing calls.

Ziax significantly reduces the number of peak moments, when the number of incoming calls far exceeds the number of operators.

The staff turnover in the call center decreases due to the automation of routine actions, operators deal with more complex issues and do not get tired of work.

Ziax uses the context-intent model that is similar to work of the human brain. This allows us to stay ahead of similar products in terms of quality of understanding the natural language and robot learning rate.

Our customers

Связьбанк
ХоумкредитБанк
Yandex
АльфаСтрахование
ИнгосСтрах
ВТБ

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