ZIAX

Voice chat-bot based on Artificial intelligence, which can dicrease your call-center costs down by 50% and more

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This is a robot, which is never tired, never drinls or smokes, never goes to a WC, never eats, and it is ready to answer to your cliens requests 24/7

For instance, it can

It robotizes your first support line

When an incoming call comes, the ZIAX bot gathers information about the clients issue and solves it

IT redirects call

The robot can completely replace the secretary, thanks to the built-in control mechanisms of the PBX, ZIAX can redirect the call to the necessary service, specifying the client’s request

It calls by itself

Automatic marketing and sociological serveys

It can do presale of your products

It gathers information about your clients

It makes consultations by itself

Сonfirms status of client's order, confirms balance or prompt the adress of the nearest office

Integration with text channels

ZiazFlow is integrated with Viber, Telegramm, social networks and vidgets on your landing page

Listen

how Ziax makes and receives calls

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Taxi ordering

This bot receives incoming calls from customers of a taxi service and places a travel order

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Voice Assistant

The robot for the call center of the Internet provider. Provides information to a client and switches on/of additional services

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Voice Assistant

The robot for the call center of the Internet provider. Provides information to a client and switches on/of additional services

Machine learning

Ziax uses machine learning to understand what the other person is saying. Using knowledge of the subject area and natural language, the robot analyzes and understands the intent of the interlocutor, and also highlights the data that is embedded in the interlocutor's phrase.

 ZiaxFlow

The system contains all the necessary tools for maximum robot performance.

Functionality

Control and stats

All conversations your cliens with robot are recorded in audio format and also recorded in text format as a stenogramm

Monitoring and analysis

Statistics of the utilization of the bot with time codes, number of busy lines and etc.

Integration

ZIAX interacts with your CRM/ERP system for more qualified service of your clients

Choice of the voices of robot

Available a few different voices: both male and female

Automatic dialing

Allows you to quickly ring up customers, as well as communicate with the robot, as with a real person who understands the client's intentions

Convenient interface

Easy to customize robots and train them

Regular contact center

  • Weak functionality and complexity of existing voice menus
  • High costs for support staff, who perform tyupical operations and answer the same questions
  • The need for constant monitoring and mentoring of support staff, long training for new functions
  • Psychological barrier between man and voice menu
  • Irritatingly long operator response time
  • Incompetence of first line support staff

Voice chat bot Ziax

  • The absence of the human factor when talking, the robot is always polite and friendly
  • Voice bot does not rest, and he is not afraid of the labor regulations
  • Voice bot does not rest, and he is not afraid of the labor regulations
  • Reducing contact center costs by 50% or more
  • Reduced staff turnover by reducing their number
  • Robot learns new features vey fast


Integration with majority of PBX types

Cisco
Avaya
Asterisk

For whom

Wide range of use

Telcommunication companies

Mobile operators, Internet service providers and cable TV providers

Finance companies

Banls, insurance and lease companies, debt collectors, etc.

Online stores and e-commerce

Large online stores and e-commerce in all possible market segments

Retail

For all possible scales and segments

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